Delivery & returns
Free UK mainland delivery.
Delivery to UK mainland addresses is free on all APG products. Please contact us about other destinations before ordering; the free-delivery offer does not cover them.
Allow approximately 4 weeks for delivery. This is an estimate, varies by product and finish, and is confirmed for your order. We will contact you if the expected timing changes. Installation is not included.
Standard product returns.
You can request a return within 30 days of receiving a standard product. Contact APG with your order reference to obtain the return address and instructions. Keep the cover unused and protected for a voluntary return; retain its packaging where possible.
For online consumer orders, you can also exercise your statutory cancellation right within 14 days after delivery and return the goods within a further 14 days. You may inspect them as you would in a shop. Refunds under that right are made within 14 days of receiving the goods back or evidence of return. A deduction may apply for handling beyond what is necessary to inspect the goods. Change-of-mind return transport is your responsibility; contact us for the arrangements and cost before dispatch.
Custom products.
Genuinely personalised or custom-made goods may be excluded from change-of-mind cancellation. Any applicable exclusion will be identified before you order. Choosing a standard catalogue size or finish does not by itself remove your statutory rights.
Damage, faults or the wrong item.
Contact APG as soon as you identify a problem, with photographs if available. We will arrange the appropriate remedy and cover reasonable return costs where the product is faulty, damaged or incorrect. Your statutory rights remain unaffected, including on sale products.